We make every effort to ensure that all orders placed before 2.00pm are sent out the same day (excluding trade orders).
All orders are sent by First Class Royal Mail and delivery time can depend on where you are in the world!
We try to make sure all orders in the UK are delivered within 3-5 days and orders outside of the UK are within 2-4 weeks.
If your order does not arrive within this time please contact us at firstname.lastname@example.org and let us know. Please note, delivery times are taking longer at the moment due to staff shortages and Covid related issues at most of our delivery partners. This may delay your delivery by up to a week.
Our delivery charges are as follows (excluding trade orders):
- Delivery to the UK: £4.00 per order
- Delivery to Europe: £5.00 per order
- Delivery to the rest of world (excluding the below): £6.00 per order
- Delivery to all regions of Africa (sent with FedEx): £30.00 per order
- Delivery to all regions of South America with value of £100 or equivalent (sent with FedEx): £30.00 per order
Please note, if you are making a purchase from our website from outside of the UK our prices will be adjusted at the checkout to remove any VAT included in our prices. You may be charged Import VAT and Customs Duty when your parcel arrives in your country for delivery. It is the recipients responsibility to pay these fees due. These rates are set by your local government not by Bothy Threads. We have no control over these charges.